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Frequently Asked Questions
10. What is error 768?
Error 768 can be a lot of things. First, check to see if your ADSL Link Light is lit on the mo-
dem. If it is not lit, then please unplug your modem from the power outlet for at least one
minute. Then plug it back in and wait one minute to see if you get a solid ADSL Link Light.
For further assistance regarding this error, please call the Nexicom Helpdesk at 1-888-
NEXICOM.
11. I just setup a router and now I cannot get an internet connection. What do I do?
As you Internet Service Provider, Nexicom strives to provide the best possible support for
our customers. In the case of router users, if the router is causing your computer not to have
an internet connection, then it would be more beneficial to contact the Support Department of
the company you purchased your router from or you could consult the product manual.
If you are unsure of any of the instructions provided in this manual,
please contact our
friendly helpdesk staff. They can be reached at 1-888-639-4266, or
support@nexicom.net. Helpdesk staff are available Monday through Friday from 8
a.m. to 8 p.m., and on Saturdays from 8a.m. to 5 p.m.
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